REFUND AND RETURNS POLICY
Thank you for shopping at Rick Owens Wear. We want you to have a positive shopping experience. Please read this Refund and Returns Policy carefully before placing an order.
1. Return Eligibility
We accept returns when:
- The item is damaged, defective, or different from the item ordered.
- The return request is submitted within 7 days of receiving the order.
- The item is unused, unworn, unwashed, and returned in its original condition.
- All original tags, packaging, and accessories are included where applicable.
Items that do not meet these requirements may not be eligible for a return or refund.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Sale, clearance, or discounted items
- Items that have been worn, washed, altered, or used
- Items damaged as a result of misuse, improper care, or normal wear and tear
- Items returned without original tags or packaging where applicable
- Orders where the customer selected the wrong size, color, or design
3. How to Request a Return
To request a return, please contact our support team at:
Email: support@rickowens.com
Please include:
- Your order number
- The name of the product
- A clear description of the reason for the return
- Clear photos or videos showing the issue, if applicable
Our team will review your request and, if approved, provide instructions for returning the item.
Please do not send an item back before receiving return instructions from our support team.
4. Refunds
Once your returned item is received and inspected, we will notify you whether the return has been approved.
If your return is approved:
- The refund will be issued to the original payment method whenever possible.
- Refund processing may take 7–10 business days after approval, depending on your payment provider.
- The time required for the refund to appear in your account may vary between payment providers and financial institutions.
If a returned item does not meet our return requirements, the refund may be refused.
5. Shipping Costs
Original shipping charges are generally non-refundable.
Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.
If your return is approved due to an error on our part, please contact our support team for further instructions regarding return shipping.
6. Delivery Delays
Delivery times may vary depending on the destination, courier service, customs processing, weather, or other circumstances outside our control.
Shipping delays caused by couriers, customs authorities, or unforeseen circumstances do not automatically qualify an order for a refund.
7. Exchanges
We do not offer direct exchanges at this time.
If your item qualifies for a return, you may return the eligible item according to this policy and place a new order for the desired size, color, or product.
8. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and clear photos or videos of the item and packaging so that our team can review the issue and provide the appropriate solution.
9. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please contact us:
Email: support@rickowens.com